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Call
us- Call any of our customer care Nos. : (
011 ) 41612277/88, 66605000, 41610088 and speak to our customer
care executive. |
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The
no. of characters in SMS should not exceed 160. You will receive
an auto generated reply acknowledgment of your SMS and within
minutes a call back from us at the Phone no. from which the
SMS was sent to us. |
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Web
– you can register a complaint or query with us through
the website through our contact us page or simply write us
a mail at spectracare@in.spectranet.com |
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Voice
Mail - When you call us at Spectra Care and
don’t wish to wait, you could leave back your account
number (feed in your account number, the user friendly Voice
mail menu would guide you through the process!) and we will
call you back. |
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Call
back facility - as enumerated above we have
various ways in which you can just leave behind voice mail
and we will call you back. |
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|
SpectraCare
would register the query/complaint and assign a “ticket
number” to it. You need to keep this number handy as
a reference for any future issues related to this problem. |
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|
SpectraCare would resolve the
query/compliant and inform back the client. |
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|
On confirmation of resolution
from the client, the ticket would be ‘ closed’ |
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Pl
note the a call is not deemed to be registered (and hence
no action for resolution is initiated) till the time a Ticket
number is not assigned. |
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It is advised to
keep your Account number handy at all times for a faster response! |
