Spectra Smart

Once the validity of you pack lapses, or you go past your allocated surf (data transfer, hours) limit, you will need to recharge your account. You can buy recharge cards from your local service provider. Your account will be recharged for the same additional value as mentioned on the Card.You are requested to recharge your card before your existing value expires, so that you enjoy continuous services.

Please try once more and be sure you are entering the correct code. your password is case sensitive. If the problem still persists kindly call your local service provider.

The responsibility of keeping your password a secret is yours. We suggest, you don't share it with friends and recommend. You keep changing it time to time. Spectranet would temporarily deactivate/block the account in case its password is entered incorrectly 3 times. In case it gets blocked please contact your local service provider/cable operator. It would take 1-2 hours for your account to get reactivated.

Login Password: This allows you to Login and access all your account related Information. With this password you can't surf the Internet.

Spectra. Smart has 2 sets of password for greater security (to avoid misuse) and to enable users to have multiple Services under same User Name, so you don't have to maintain multiple accounts.

If all the above tests are performed and you are still facing problems, please contact your Local service Provider.

In addition to the above checks please ensure the login id & password you are using are correct. If the problem persists, please contact your cable operator.

A lot of Internet applications that are self-running use huge amount of Bandwidth. In case you do not Log out of these applications they would Keep on running and depleting your account balance. We would request you to keep your login page open/minimized throughout your Internet session so that you remember to log out.

Spectra Smart logs out any user in case the surfing activity is in active or idle for more than five minutes, but there might still be some activity that is going on when you are actually not surfing eg. the self running applications like messenger, bonzi buddy etc. and hence the Account would be considered active at that time and automatic log out/time out will not happen.To avoid such situations we would request you to keep your login page open/minimized throughout your Internet session so that you remember to Log Out.

When there is no internet activity for more than 5 minutes (default) the intelligent Spectra Smart system automatically logs you out from your Internet session. This is called idle time out. You can also set it according to your requirement also (10 mins, 15 mins etc).

You can set the idle time out after you login your Spectra Smart account .Click on select a transaction -> preferences -> idle time out and Change the default settings as per your requirement.

A 300 MB pack means that in the given validity period you can surf an amount equivalent to total of 300/X MB data transfer on the Internet. The data transfer is an accumulation of both Download and Upload. Hence in a 300MB pack you can do a maximum of 300MB of Upload and Download combined.

You can recharge your account any time before the validity period but it is suggested that you recharge your account before it reaches 15 - 20% of Initial account value i.e. if you use a 300MB card, you should recharge when your account has a balance of 45-60MB. This would help you to maintain a smooth and continuous surfing experience.

Each pack has validity defined in terms of data transfer, days & hours. The pack expires on expiry of any of the validity parameters and any un-used value also gets expired and is not carried forward. You can carry this forward by recharging your account before expiry of the validity parameters. You need to recharge your account at least once every month or else your account would be terminated permanently. In case you are going on long vacation etc, then on case-to-case basis we can consider a one months grace without any recharge (active account) in a year. This needs to be communicated to the local service provider in written to get a temporary suspension.

The speed of your connection is mentioned on your pre-paid coupon. It can vary from 16-128 Kbps depending on the pack you choose (Hour based, Data Transfer based or Unlimited)

To check the amount of data transfer you would need to log into your account and click on "My Account Graph". You will be able to see how much data you have transferred from and to the Internet for different periods of time, like the last 12 hours/24 hours/Seven Days and so on. It will also show you two graphs as an illustration of how much data you have downloaded from and uploaded to the Internet.

1 Byte equals 8 Bits of data. Bytes is usually the unit for transferring data from the Internet, eg. whenever you download a file from the Internet, whether it is an attachment to an e-mail or a song you are downloading, it is usually in Kilo/Mega or Giga Bytes.

For e- mail, it depends on how many mails you have, how many of them you browse through & how many attachments you download or upload. As far as browsing is concerned, both upload and download of data packets to and from the Internet happens. You send packets of data when requesting for a certain web page to be viewed, and receive packets of data in return in the form of the actual web page that you view. Many web pages have flash or other heavier software based messages on them that means that more data is downloaded - many have high quality images which again translates to higher number of bytes transferred. You need to track your own usage pattern to know how much data you are transferring to and from the Internet, which is why you have access to the web interface illustrating your data transfers as explained above.

As explained above Data upload in case of browsing is the data sent as requests for viewing a certain web page or starting a certain download. The Data download is the web page or interface that opens or a program/ song that runs. In case of e-mails you upload data when you attach a file to the mail that you are sending or write an e-mail, request for your e-mail page to be displayed, whereas you down load data when your e-mail page opens or you open an attachment on your e-mail etc. Since data uploaded usually are only requests that you send to the respective server on the Internet having the information you want, it is far less than the data that is actually downloaded.

What is meant by the transfer rate depicted on the download status box while downloading data from the Internet?

The transfer rate, depicted by Kilo Bytes transferred Per Second is the rate at which the data is being transferred to your computer from the server on the Internet. It helps you get a better idea of the Internet traffic that is "hitting" the server and the bandwidth that you have been given access to on your Internet connection. The transfer rate also depends on the number of users that are drawing on the same bandwidth that you have access to and also the number of downloads sessions/windows that you have open on your PC. It helps you is get an idea of how much time it will take for the data to be downloaded to your PC. If the file that you are downloading is 1024 Kilo Bytes (or 1 Mega Byte) in size, and the average transfer that you are achieving over your connection is 2 Kilo Bytes Per Second, then it will take 512 seconds or about 8.5 minutes for you to download the file.

1. Go to Start -Settings-Control Panel -Device Manger-Network Adapter.If the device driver is installed

2. Right click on Network Neighborhood, goto Properties then Configuration.Under Configuration Tab:

4.Go to MS-DOS prompt then type winipcfg to check the IP address. Then ping the IP address of PC. If its pinging then TCP/IP is installed properly.

Go to Start Settings-Control-Panel-Device Manger-Network Adapter.If the device driver installed is 2, Right click on My Network Places, goto Properties then Network & Dial-up connections - Local Area Connection -Right click on Local Area Connectionthen Properties - Internet Protocols (TCP/IP) - Properties.If TCP/IP is installed properly. IP can be assigned manually or from DHCP server IP address can be checked by typing ipconfig /all at the MS-DOS promptIt can be checked by pinging the IP address of the same PC or Loop back IP address (127.0.0.X). If its pinging that means TCP/IP is installed properly.

Maintenance charges are basically alleged by Channel partner for upkeep of your network like Cabling, Hub or switches. All this is important for uninterrupted delivery of your Internet services. Thus, Channel Partner can charge maintenance changes extra which can vary from one location to another.