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COMMON QUESTIONS
|
Q. |
What
is Spectra Unplugged? |
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Spectra
Unplugged is the Wi-fi service from Spectranet. Wi-Fi is wireless
fidelity, wherein a user can access internet in a wireless
environment thus facilitating any time, anywhere access to
internet services with in a given area. It enables you to
connect your laptop or personal digital assistance (PDA) to
the internet, without using wires (e.g. in wireless enabled
locations you don't need a phone line to surf the internet).
|
Q. |
Why should I use Wi-FI? |
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With Wi-FI you can
connect to broadband internet whenever and where ever you want
in the wi-fi frenises. It gives you freedom to: |
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1 |
Communicate quickly,
easily and cost-effectively* |
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2 |
Email, instant message and surf
the web |
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3 |
Securely access your company
network or intranet, even when away the office |
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4 |
Manage your time more effectively. |
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5 |
Keep in touch with your clients
and your office |
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6
|
Have meetings out of the office
|
Q. |
What
hardware and software do I need to use spectra Wi-Fi services? |
| |
|
In order to use Spectra unplugged,
you need a PC or Mac laptop or personal digital assistant (PDA)
with wireless (Wi-Fi) connectivity. |
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Laptops |
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|
Laptops
that have the technology with integrated Wireless LAN capability
will work automatically or can use an IEEE 802.11b wireless
access card (e.g. PCMCIA card). No other hardware or software
is required. |
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Check
drivers and settings |
| |
|
If
you've added a wireless access card, please check you've correctly
installed the drivers and the card by referring to the card's
instructions. Windows XP has built-in drivers for most wireless
cards |
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PDA'S |
| |
|
If
you've a hand-held device (PDA), Microsoft Pocket PC 2002
and above or Palm OS 4.0 and above are the preferred operating
systems.
|
Q. |
How
do I log in? |
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Step1 |
| |
|
Please
make sure that your PC/Laptop has wireless capability inbuilt
or else you can ask for PCMCIA card from the Wi-Fi sale counter. |
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Step
2 |
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|
Once
the System is switched on, it shall automatically search for
wireless/Wi Fi signals available in that area. On the bottom
of the Screen messages with the list of available networks
in that area like “X, Y, and Spectranet shall be available. |
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Step
3 |
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|
Please choose Wireless
Signal by moving the cursor on Spectranet and then clicking
left button of your mouse or the device. |
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Step
4 |
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After
the Spectranet's wireless network has been selected, |
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|
1) Open your web
browser |
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|
2) Enter your username
and password when requested ((Please be informed that these
details are case sensitive in nature.) |
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3) Open your email
program (e.g. Outlook) to use email, open a new browser window
to surf the internet |
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|
|
Note:
you should try to keep the Spectra Unplugged window that confirms
successful log-in open in the background to prompt you to
correctly end your session when you've finished, don't forget
to log off or sign out before closing your web browser. |
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Please
be informed that the validity of the card (24hrs) starts right
after successful activation till the pack time of card (like
1hr, 2hr etc) gets over. |
| Logging
for the First time |
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If
you are a new Customer you need go through one time registration
process by entering your personal details in “ new user
registration form” available on the login page.After
filling up the details you will be authorized to use Internet
on Spectranet's Wireless Network.
|
Q. |
Will
I have to follow the same procedure every Time? |
| |
|
You
will have to log into the System using your user and password
every time so that you are authorized by software to be a
registered user. And also log out completely before switching
off your device or else in actual your account will not be
closed physically.
|
Q. |
How
do I change my username/password? |
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|
Your
username/password is pre-allocated details and cannot be changed.
Please keep your username and password secret.
|
Q. |
How much does it cost to use Spectra Unplugged Wi Fi services
and what are the service packs available? |
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For
price details, please Contact Reception area at Spectra HotSpots.
|
Q. |
From
where can I buy Spectra Unplugged Wi Fi cards? |
| |
Please
contact Reception Area at Spectra Hotspots.
|
Q. |
How
do I pay? |
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You
can make payment through Cash or Credit card only. Please note
that cheques will not be accepted.
|
Q. |
Can
I carry forward my un-used time after expiry of card validity? |
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No,
the left over un-used Time cannot be carried forward as all
packs have validity in terms of time after activation.
|
Q. |
In
case my PIN, Card is faulty or it was activated for a very short
period will I be refunded full amount or partial amount? |
| |
We
will replace the card with new one, only if your PIN does
not allow your account to be activated with us. But once activated
we will neither replace nor refund the same.
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